Samsung Captivate Forum

It doesnt matter what i am doing on the phone the stupid quick search box pops up and it hard to get rid of somtimes. I could be texting and bam there it is, or just scrolling thru and it pops up.
Do i have a virus? Can i disable it? It is driving me crazy.
Can anyone help me!!

hello i have a samsung captivate and my phone wont connect to the gps sats. im running froyo 2.2 non official is there a way to fix this problem.

i just finished updating to froyo 2.2 and it went well except my downloaded ringtones are gone! Also it says "problem loading widget" on my homescreen. The time is gone and weather. How do I fix these problems. I did do a backup before upgrading. Any suggestions will be appreciated.:confused:

Is anyone else having issues with a VERRRRRY long reboot cycle. When I reboot (to change a battery, or, for any reason) my Captivate reboots several times, consecutively. This cycle may loop through 3-5 times and take 20 minutes to fully restart, or it may take up to 6 hours to fully restart (if it goes for more than 30 min, I usually let it run through the loop overnight). This is insane, and makes the phone almost useless, as most of the time when I need to use it, it is looping through reboots.

I am running Android 2.1 update 1, NOT rooted. I am STILL waiting for the official 2.2 update, in the hopes that it might give me a usable phone.

When I first got it it booted fine. After adding several apps, I noticed that if I tried to update more than 1 app at a time, it would automatically reboot and start a loop. So, I started updating only 1 at a time. This helped, but when I would turn the phone off, or change a battery, it would still go through a long reboot cycle. I am careful to only update 1 app at a time, but now, after I update a second, or sometimes a third app, it will reboot itself and enter this annoying loop process.

When I first noticed this issue, I thought it might be related to some app or combination of apps. So, I uninstalled all of my apps and it made no difference. It still looped through at least 3-5 times to restart.

I know the Captivate has a lot of issues (GPS, no official 2.2 update, etc.), but this reboot loop is the most annoying as it is almost unusable.

Any help would be greatly appreciated.

From my quick googling, I saw many references last year to getting an OTA update to 2.2

But I tried running software on the phone to update the phone and it did not find anything.
I know there must be a 2.2 update for the captivate.

Please let me know what I have to do to update my phone! I dont understand why its still on 2.1 and not finding anymore new updates

This has happened 3 times now, where I have no sound at all. Can’t hear music from any of the players. No ringtones. Can’t hear callers. Nothing. I am not changing any settings and this happened both before and after I have rooted and flashed a new ROM. I reboot and that does not fix it. At least not the first reboot. It takes a couple of reboots before all is normal. Any ideas?

When I first got my captivate it was very fast and I didn’t expect it to stay that way but this is a little ridiculous. When I try to make a call the thing is just like a slug. This problem just started and really only effects my out going calls. The phone is in stock condition with the exception of a few apps (i do have the app killer) that I’ve added but nothing of recent. My question is, do I need to root my phone to get the performance that I desire? And if so what is the best way to do it? I just want my phone to work fast and I wouldn’t mind getting rid of some of AT&T software and adding a few apps not available on the market. Thanks for the help.

I hesitate posting since I am technically challenged and might not explain myself with out appearing really stupid……but here goes
Yesterday I turned my phone off and when I turned it back on all of my contacts were duplicated and the new ones all have what appears to be a sim card icon. This is really annoying, can anyone tell me how this happened and how I can fix it.

Thank you

It seems as though Samsung is claiming a hardware fault with handsets exhibiting the "random shutdown" issues. Below is the information for you to cross reference. If you meet the criteria, and you are experiencing the random shutdowns, call AT&T and they will swap your phone out.

ID: myc_spt_iss_wid_sam_189047

Date Published: December 20, 2010
Manufacturer(s): Samsung
Model(s): i897 (Captivate)
Issue Type: Informational

Issue Summary

AT&T and Samsung are working together on a power off issue on the Samsung i897 Captivate. There is a small group of Samsung i897 Captivate devices which may experience power off when in standby mode. All devices manufactured after November 6, 2010 should not have this issue. Most customers are not expected to see an issue, however the following IMEI range could potentially have the issue and AT&T and Samsung want to ensure these customers have the best possible experience and quickly address customer care inquiries should they arise:

IMEIs manufactured before November 6, 2010: 352982040855394 or lower – 5393, 5392, etc.

If customers reports that their device is powering off when in standby mode please assist them with exchanging their device.

SKU: 65187

Critical Must Know/Must Do

Customer/Embedded Base: If a customer has the power off issue when in standby mode please exchange their device. Customers with the launch software version i897UCJF6 are more apt to have the standby power off issue. Meanwhile customers that have devices manufactured after November 6, 2010 should have software version i897UCJH7 which fixes the Power Cycling related to SW issues.
Existing Product: All devices that were manufactured before November 6, 2010 have the potential to be affected.
New Product: Devices manufactured after November 6, 2010 should not experience this issue.
Distribution Center: No action necessary.
Channel Instructions

Company Owned Retail: Continue to sell through existing inventory. If a customer has the power off issue when in standby mode please exchange their device.
Dealers: No action necessary.
National Retail: No action necessary.
Direct Fulfillment: Continue to sell through existing inventory. If a customer has the power off issue when in standby mode please exchange their device.
Customer Returns and Exchanges: Standard under 30-day returns are in effect for this issue.
Accountability/Responsibility

Distribution Centers: No action necessary.
Channels/Markets: Adhere to Standard Operating Procedures.
Returns Processing Center: Adhere to Standard Returns Processes.
Supply Chain: Please send questions or comments to SCM Product Advisory.

It seems as though Samsung is claiming a hardware fault with handsets exhibiting the "random shutdown" issues. Below is the information for you to cross reference. If you meet the criteria, and you are experiencing the random shutdowns, call AT&T and they will swap your phone out.

ID: myc_spt_iss_wid_sam_189047

Date Published: December 20, 2010
Manufacturer(s): Samsung
Model(s): i897 (Captivate)
Issue Type: Informational

Issue Summary

AT&T and Samsung are working together on a power off issue on the Samsung i897 Captivate. There is a small group of Samsung i897 Captivate devices which may experience power off when in standby mode. All devices manufactured after November 6, 2010 should not have this issue. Most customers are not expected to see an issue, however the following IMEI range could potentially have the issue and AT&T and Samsung want to ensure these customers have the best possible experience and quickly address customer care inquiries should they arise:

IMEIs manufactured before November 6, 2010: 352982040855394 or lower – 5393, 5392, etc.

If customers reports that their device is powering off when in standby mode please assist them with exchanging their device.

SKU: 65187

Critical Must Know/Must Do

Customer/Embedded Base: If a customer has the power off issue when in standby mode please exchange their device. Customers with the launch software version i897UCJF6 are more apt to have the standby power off issue. Meanwhile customers that have devices manufactured after November 6, 2010 should have software version i897UCJH7 which fixes the Power Cycling related to SW issues.
Existing Product: All devices that were manufactured before November 6, 2010 have the potential to be affected.
New Product: Devices manufactured after November 6, 2010 should not experience this issue.
Distribution Center: No action necessary.
Channel Instructions

Company Owned Retail: Continue to sell through existing inventory. If a customer has the power off issue when in standby mode please exchange their device.
Dealers: No action necessary.
National Retail: No action necessary.
Direct Fulfillment: Continue to sell through existing inventory. If a customer has the power off issue when in standby mode please exchange their device.
Customer Returns and Exchanges: Standard under 30-day returns are in effect for this issue.
Accountability/Responsibility

Distribution Centers: No action necessary.
Channels/Markets: Adhere to Standard Operating Procedures.
Returns Processing Center: Adhere to Standard Returns Processes.
Supply Chain: Please send questions or comments to SCM Product Advisory.